![]() ![]() ![]() We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. This site's sole purpose is to help you make the decision faster and with more peace of mind. While we strive to provide useful metrics for the benefit of shoppers, we cannot certify their accuracy at any given time due to potentially incomplete and inaccurate data sources.įurniture shopping is an oftentimes tedious and mundane task. *All metrics regarding customer sentiment are based on aggregated public review content, including reviews that have been submitted to this site and elsewhere that have been evaluated by our data science team. I will not be ordering anymore deliveries from Costco as they have ruined my confidence in their delivery drivers. My Fiancé has to call her 75 your old mother to help her pull in the huge heavy mattress and box spring in the house. It is now a week later and no one has called me or emailed me to apologize. Both states to me we can’t get a hold of the delivery driver and we will have someone from their hub call you. I called back 5 times and complained to 2 different employees at the dispatch center. My fiancé told me they didn’t even ring the doorbell, just dropped off outside on front porch and left. Left my matress and box spring on the porch and drove away. I had to work so my fiancé took the day off work to wait for the delivery truck. The delivery windo stated between 2pm-6pm. I signed up to get a text message when the delivery truck was 30 minutes from my house. I orders the California King Matress and box Spring set from Simons Mattess. I am extremely disappointed in Costco’s subcontracted delivery service. We ended up returning it, I could not imagine my little daughter using this for years knowing how uncomfortable it is. ![]() Even when I pressed down on it it felt like there was a hard cardboard piece. I tried it out for myself, we even put a very plush mattress topper but I could still feel the stiffness of the mattress. My husband can sleep on almost anything and the fact that he complained was not a great sign. I actually purchased this for my daughter and before she got a chance to use it I had my mother stay over for a few nights to use it and also my husband and both complained how uncomfortable it was. I normally like a firm mattress, not extra firm, but medium firm and this didn't quite do it for me. I ended up buying this mattress on sale in the store for a great price. I thought that based upon the average star rating that this West Salem mattress would be pretty good and I decided to ignore the negative ratings, just figuring that I fall within the majority of people. I was told to save my additional information, they don’t need it. I tried to explain that I need this mattress picked up ASAP because my dad has dementia and the mattress is leaning against the wall and he will mess with it, try to move it, and possibly hurt himself. I was told do NOT call us back every two hours like some people do. They promised me it would go straight to their Escalation Team and someone would get back to me asap, but no later than 24 hours. Today I contacted Costco Corporate Customer Service. I GOT ATTITUDE FROM THE SUPERVISOR AT COSTCO CUSTOMER SERVICE. I AM VERY UNHAPPY THAT COSTCO IS NOT PICKING UP THE SLACK AND STANDING BEHIND THEIR “NO HASSLE” MATTRESS RETURN POLICY. They do NOT say, “It all depends on whether the VENDOR services your area.” I have it in writing in a chat that if I have to return this BRENTWOOD mattress that it WILL be picked up and it does NOT need to be repackaged or reboxed. ![]() I told Costco Customer Service this is NOT what Costco Customer Service tells people when they ask about the mattress return policy. They do NOT have their own transportation service. They told me that I MUST be patient while they work through this problem. When I contacted Costco to pick up the mattress they sent the pick up order to DM Transportation who says they do NOT service the town my dad lives in, even though it was delivered there. It does NOT and he can’t stand up when sitting on the edge. It was supposed to have great edge support due to being a hybrid. I bought a Brentwood mattress for my dad in assisted living. They will quickly tell you, “Never fear… if you don’t like the mattress we will pick it up and refund your money.” That is NOT totally true. You can call Costco Customer Service and ask what their return policy is. BUYER BE AWARE… if you are thinking of buying a mattress by Brentwood on there is something you must know. ![]()
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